Warranty, Satisfaction Guarantee and Shipping
We are so sure that our products will stand the test of time that we warranty our products from defects for one full year after purchase, although their composition should last for many years without any degradation. If you feel your product has degraded within one year, please contact us for a Return Merchandise Authorization (RMA) number and return it with a copy of your RMA to Anatomy Simulated, 6105 S Main St, Suite 200, Aurora, CO 80016 for a repaired or replacement product. Refunds and replacements are given at the discretion of the company. The purchaser is responsible for return shipping charges. Anatomy Simulated will cover all shipping and handling costs of the approved replacement products. Cut, sutured or otherwise manipulated products are not eligible for this warranty without prior approval.
Many products are intended for multiple use. Our tissue pads have been tested for suturing along the same incision line multiple times. This will vary depending on the type of needle and suture used. We recommend tapered versus cutting needles and single stand versus braided suture for maximum use. We are unable to guarantee a certain number of suture line passes as tension varies per user. We strongly recommend that gentle tension is used with the simulated tissues (as is recommended with real tissue) to maximize use.
Our products are backed by a 15-day satisfaction guarantee. If you are not completely satisfied with our products, contact our customer service at info@AnatomySimulated.com and request a Return Merchandise Authorization (RMA) number. Please note that bulk returns will not be accepted. If you are planning a teaching workshop, we encourage you to thoroughly test our products prior to the workshop.
We try to get products shipped as soon as possible (within 2 business days whenever possible). However, please note the normal estimated shipping and handling times for quantities ordered:
1 -10 products: shipped within 2 weeks
11-20 products: shipped within 3 weeks
21-30 products: shipped within 4 weeks
31-50 products: shipped within 5 weeks
51 or greater products: please contact us for shipping times and possible discounts!